Terms and conditions

For appointments with our counsellors, we require >24 hours notice for cancelled appointments, otherwise the session will be deducted from your package.

Unused sessions do not qualify for partial refunds, but the packages don’t expire, so you are welcome to space out your remaining sessions. For 1 off 90-minute troubleshooting sessions we cannot offer a refund once an appointment has been made.

You are welcome to reschedule for a more convenient time, so long as you reschedule with >24 hours notice.

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